Shipping Protection

Optional support for your delivery

Shipping Protection is an optional, one-time service for your HELLWING order. It is not a subscription and is not an insurance policy.

What it covers

If an eligible parcel is confirmed lost in transit or your items arrive damaged in transit, we will arrange a replacement or refund of the affected item. It does not cover damage after delivery, incorrect addresses supplied at checkout, installation damage, misuse or ordinary wear.

How to request help

Email hellwinginfo@gmail.com with your order number and a description of the issue. For transit damage, keep the packaging and include photos of the damaged items and packaging. We may need tracking information or other reasonable evidence to resolve the claim.

Your existing rights remain

You do not need to buy Shipping Protection to receive the remedies available under applicable consumer law. This optional service does not limit our responsibility for goods that do not arrive, arrive damaged, or otherwise fail to meet legal requirements.